5 Ways to Make Hiring (Almost) Painless
Firing and hiring is probably the least favorite part of the job for most dentists and office managers. In fact, some dentists dread this process so much they hold onto employees too long to avoid firing someone. Not only is it unpleasant to have to fire an employee,...Winning in Dentistry
You’ve overcome a lot of hurdles to get where you are today. First, you made the decision to apply to dental school and had to wait to hear whether you were accepted. Then, you made it through the program and passed the boards. After that, everything becomes focused...Divide your dental marketing dollars into buckets and score more patients
Most dental offices want more new patients, but they don’t know how to get them. For many offices, the big questions are, “What marketing works?” “How much should we spend on marketing?” and “How do we know which marketing to trust?” Because the marketing process can...Watch Your Dental Practice Numbers and Avoid the Good Month, Bad Month Roller Coaster
I was talking to a dentist friend of mind at a conference who I hadn’t seen for a couple of months. The last time I’d seen him, around the end January, I asked him how his business was doing. He smiled the biggest smile and proudly told me his office had just had one...Why Your Office Should Consider a Membership Club
The most frustrating phone call dental offices receive regularly is the patient who calls to tell the office they no longer have dental insurance and they need to cancel their cleaning appointment. It is trying because it results in an opening in our schedule but is...Unleash Your Practice with Sandy Pardue, Laura Hatch, and Rohit Garg: Dentistry Uncensored with Howard Farran
Howard brought back three amazing podcast guests for an epic group discussion on managing your phone calls, hiring and firing, watching the numbers, and a whole lot more! Sandy Pardue, Senior Consultant and Lecturer with Classic Practice Resources, has...Can a Specialty Dentist Stand Out?
There is a special relationship between general and specialty dentistry. In many cases, specialists depend heavily on the referrals they receive from general dentists and it makes sense that they spend a significant amount of time and thought trying to figure out how...Will Social Media Get Your Office New Patients? No!
This may get me in trouble with the marketing gurus I know and respect. For that, I am sorry (sort of). I think any dental office that focuses their attention on social media to get new patients will be sorely disappointed. Before the marketing masterminds get too...A Positive Spin on Appointments and Periodontal Intervention
Calls to schedule recare and hygiene appointments are the most frequent outgoing calls in dental offices. How the front desk handles those calls is paramount to creating a full and productive hygiene schedule. How do you explain the need for ongoing care, hygiene...Do What Makes Sense, Not Just “The Way We Have Always Done It”
I spend a lot of time in dental offices, observing the day-to-day systems that they use. Frankly, I see a lot of systems, policies, and office flow that don’t make much sense. Let me give you some real-life examples that I have actually observed: Answering the phones...Want More Production, Collections, and New Patients? Answer Your Phone!
I don’t know many office managers or dentists who would answer no to the question, “Do you want more new patients, higher production, and better collections?” Who wouldn’t? Even if your office is already doing well in one of those areas, I can guarantee you’re...Excellent Front Office Systems: An Interview with Laura Hatch
Gary Takacs and The Thriving Dentist Podcast Show. Systems are SO very important in a Thriving practice! In this Show Gary interviews his friend Laura Hatch on Front Office Systems that are necessary for your practice to achieve full potential. In this interview,...Having a Hard Time Implementing Change in Your Dental Practice?
Doctors and office managers often ask me how they make changes happen in their office. They tell me stories about all the things they’ve done to motivate their teams, and efforts they’ve made to push positive change in the office, only to hear grumbling from the...Insurance Outsourcing: Is it right for your dental office?
We get a lot of questions about insurance outsourcing. Insurance is one of the biggest headaches in the office and can be the cause of much stress and anxiety for the front office team. There are several companies that offer insurance outsourcing, and my office...Does Your Dental Office Manager Job Feel More Like a Bad Marriage?
Dental office managers play extremely important roles in the success of the practice. But if your relationship feels like a bad marriage, it’s time to arrange a meeting with the dentist to get both of you on the same page. Being a dental office manager can be...What Do You Need to Know About Ordering Dental Supplies?
Given that I’ve been an office manager for over 10 years, you would think I would have everything in my dental office running perfectly or at the very least know everything that is going on in every department. However, as an office manager, I am more of a “jack of...You Can Fix Your Dental Schedule in One Day by Taking Three Simple Steps
It’s the one thing we can all agree on: when we walk in the office in the morning and look at the schedule, there is zero possibility the day will run as planned. How often does the schedule ever run the way it looked in the morning? Various issues come up – patients...5 Things Every Practice Should Do Each Day to Build an Effective Schedule
The schedule is the most powerful element in running a dental office. It can make our teams work well together, hit goals, and end the day on a high note. However, it can be the reason everything comes apart at the seams: the team can’t stand each other, the doctor...It’s Time to Clean the Old Accounts in Your Dental Practice
What are your dental practice’s guidelines for accounts receivables (AR)? Do those guidelines make sure your practice collects what you’re owed? This front office manager shares her expertise for getting AR up to speed. As office manager, you’re...When Do You Talk to Patients About Outstanding Balances?
Originally posted on Igniteda.net. Please visit their site to login and view the original article. If you read patient complaints on the internet about dental offices, the thing they are most upset about typically has something to do with money, insurance, or...Negative Reviews: 6 Suggestions from an Office Manager on How to Handle Them
Let me begin by saying I am not an online or marketing guru. I know many amazing marketing professionals in our industry that I would happily recommend when it comes to the latest and the greatest about managing your online reputation and how to handle negative...Why It’s Important to Make Time to Train: How to Use Your Implementation Manual
Do you ever wish there was a manual for life? You know detailed instructions outlining how to manage the big things in your life – going to school, getting a job, finding the right person, raising kids. As you know, life does not come with a manual, but your Front...34 Ways To Increase Your Patient Retention – The Ultimate Guide
This article was originally posted on www.getweave.com. We have shared it here for our visitors and clients as a resource for their own patient retention issues and questions. You can read the first 15 ways to increase patient attention here, but please visit Weave...Why It’s Important to Make Time to Train
As dental professionals, we often sacrifice our own professional growth to meet the daily demands. Don’t let your practice or your staff take a backseat to training. Here’s why you should make time for training. If you’re like most professionals, sometimes you find...
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