Latest From Laura

Read the latest news & tips from Laura on how to improve your Dental Practice

 

How to Re-Establish Systems At The Dental Practice

How to Re-Establish Systems At The Dental Practice

The last year has brought about many changes in dental practices. Most offices have spent the last 12 months trying to keep the office running and that has meant pushing aside some of the important systems and protocols that we rely on to keep things running smoothly...

read more

DentistryIQ: Why Office Manuals Do Not Work

As Originally Published in Dentistry IQ on February 9th, 2021. Here is the problem with the idea of buying an operations manual “off the shelf”: Every office is different. Every business does things differently. Each task is done specifically the way that particular...

read more
The Best Way to Train A New Dental Hire

The Best Way to Train A New Dental Hire

When a new person is hired, typically the team is excited as it not only offers a new, fresh face to add to the team but it means additional help.  The issue with the new fresh face is that when it arrives at your office, most of the team has not prepared for the idea...

read more
How to Re-Establish Systems At The Dental Practice

How to Re-Establish Systems At The Dental Practice

The last year has brought about many changes in dental practices. Most offices have spent the last 12 months trying to keep the office running and that has meant pushing aside some of the important systems and protocols that we rely on to keep things running smoothly...

read more

DentistryIQ: Why Office Manuals Do Not Work

As Originally Published in Dentistry IQ on February 9th, 2021. Here is the problem with the idea of buying an operations manual “off the shelf”: Every office is different. Every business does things differently. Each task is done specifically the way that particular...

read more
The Best Way to Train A New Dental Hire

The Best Way to Train A New Dental Hire

When a new person is hired, typically the team is excited as it not only offers a new, fresh face to add to the team but it means additional help.  The issue with the new fresh face is that when it arrives at your office, most of the team has not prepared for the idea...

read more
5 Ways to Make Hiring (Almost) Painless

5 Ways to Make Hiring (Almost) Painless

Firing and hiring is probably the least favorite part of the job for most dentists and office managers. In fact, some dentists dread this process so much they hold onto employees too long to avoid firing someone. Not only is it unpleasant to have to fire an employee,...

read more

Training Is The Best Investment You Can Make In Your Team

Henry Ford said The only thing worse than training an employee and having them leave is not training the employee and having them stay. The Best Investment You Can Make In Your Practice Is Investing In Your Team. 40% of employees with poor training will leave the...

read more
Making patients comfortable in your practice

Making patients comfortable in your practice

Customer service is important in all industries. In dentistry, there is an added issue with our customers, i.e. the issue of fear. Because of the added concern or fear that many people have, we must offer an even higher level of customer service.

read more
How to Successfully Implement a Nontraditional Hours Policy

How to Successfully Implement a Nontraditional Hours Policy

How to Successfully Implement a Nontraditional Hours Policy. Does your office have extended patient hours, split shifts, or weekend hours? (Some quick definitions: “extended hours” refers to hours that fall outside of the normal 8 am to 6 pm range; “split shift” involves having two different shifts working…

read more
Onboard Your New Employee Like a Rockstar

Onboard Your New Employee Like a Rockstar

Turnover in the dental industry is huge, and most dentists or office managers dread the thought of having to hire yet again. The hiring process is a burden for so many reasons—increasing your already heavy workload with doing interviews and reviewing resumes…

read more
Front Office vs. Back Office: How to Unite Your Dental Team

Front Office vs. Back Office: How to Unite Your Dental Team

Take a moment to put yourself in the following scenario.You wake up in the morning with a feeling of dread about going to work. First thing when you walk into the office, you’re greeted by an environment that is negative, dull, or just feels like an energy suck. You spend the day trying to just get your job done and avoid interacting with co-workers as much as possible.

read more