Ditch the Dental Phone Scripts and Teach The Front Desk To Have H.E.A.R.T
The phone is definitely not the most high-tech device in your office, but it’s the most important and it can make or break a dental office. Without it, we wouldn’t have the opportunity to use all those other pieces of equipment. The phone is the technology that keeps...10 Things You Should Never Say To Dental Patients
A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can...We are Here for the Patients and They Come First
In a dental office, we have a ton of things to do from the moment we walk in in the morning until we walk out at the end of the day. Many times, we don’t get to it all! We are always looking for ways to increase efficiency and get things done faster. But sometimes...Winning in Dentistry
You’ve overcome a lot of hurdles to get where you are today. First, you made the decision to apply to dental school and had to wait to hear whether you were accepted. Then, you made it through the program and passed the boards. After that, everything becomes focused...Cancellations and No-Shows: A Fee Will Not Fix the Problem
By Laura Hatch and DrBicuspid.com, contributing writer Without a doubt, cancellations and no-shows are an epidemic in our industry—probably the biggest issue that most dental offices face on a regular basis. Over the years as I’ve spoken with dental office owners and...You Always Make A First Impression (No Matter What You Do)
A Positive Spin on Appointments and Periodontal Intervention
Calls to schedule recare and hygiene appointments are the most frequent outgoing calls in dental offices. How the front desk handles those calls is paramount to creating a full and productive hygiene schedule. How do you explain the need for ongoing care, hygiene...It’s Time to Clean the Old Accounts in Your Dental Practice
What are your dental practice’s guidelines for accounts receivables (AR)? Do those guidelines make sure your practice collects what you’re owed? This front office manager shares her expertise for getting AR up to speed. As office manager, you’re...When Do You Talk to Patients About Outstanding Balances?
Originally posted on Igniteda.net. Please visit their site to login and view the original article. If you read patient complaints on the internet about dental offices, the thing they are most upset about typically has something to do with money, insurance, or...
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