by Laura Hatch | Jan 19, 2017 | Patient Communication
Here is an important thing to understand about your patients who say they “just don’t have the money” for the dental work they need… Most of your patients really do have enough money to cover their dental health needs. They just choose to spend it on other...
by Laura Hatch | Sep 30, 2016 | Patient Communication
I’m asked this question a lot by the dental office managers and owners that I meet… and my answer may surprise you. First of all, let me emphasize how important it is to make sure that all your patients leave your office with their next appointment scheduled....
by Laura Hatch | Sep 28, 2016 | Patient Communication
Like most dentists and dental teams, you understand the importance of bringing in new patients, and you know why the phones are the most vital connection to acquiring those new patients. That’s why my Front Office Rocks training offers so much concrete information on...
by Laura Hatch | Sep 22, 2016 | Patient Communication
Okay, humor me for just a moment. Right now, let’s forget about running a dental office. Instead, imagine yourself in any of the scenarios described here. Scenario 1 You walk into a medical office. As you’re standing at the front desk, you can clearly see two...
by Laura Hatch | Jul 21, 2016 | Patient Communication
I recently wrote an article for DentistryIQ where I discussed how our office noticed patients were not scheduling their recare appointments because we referred to the appointment as “just” a cleaning. This minimized the importance of the appointment and allowed...
by Laura Hatch | Jul 21, 2016 | Patient Communication
Our office recently experienced a breakthrough in getting our patients scheduled for recare appointments. It’s hard to get patients to schedule this type of appointment before they leave the office. They were saying, “I’ll have to call you later to schedule. I don’t...
