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The Myth of “My Patients Have No Money”

by Laura Hatch | Jan 19, 2017 | Patient Communication

Here is an important thing to understand about your patients who say they “just don’t have the money” for the dental work they need… Most of your patients really do have enough money to cover their dental health needs. They just choose to spend it on other...

How Long Should You Keep Trying to Reactivate Patients?

by Laura Hatch | Sep 30, 2016 | Patient Communication

I’m asked this question a lot by the dental office managers and owners that I meet… and my answer may surprise you. First of all, let me emphasize how important it is to make sure that all your patients leave your office with their next appointment scheduled....

Is Your Answering Machine Message Keeping New Dental Patients Away?

by Laura Hatch | Sep 28, 2016 | Patient Communication

Like most dentists and dental teams, you understand the importance of bringing in new patients, and you know why the phones are the most vital connection to acquiring those new patients. That’s why my Front Office Rocks training offers so much concrete information on...

Put Yourself in Their (Your Dental Patients’) Shoes

by Laura Hatch | Sep 22, 2016 | Patient Communication

Okay, humor me for just a moment. Right now, let’s forget about running a dental office. Instead, imagine yourself in any of the scenarios described here. Scenario 1 You walk into a medical office. As you’re standing at the front desk, you can clearly see two...

“Just a Cleaning”? Absolutely Not! But it Takes a Dental Team Effort to Get Patients on Board

by Laura Hatch | Jul 21, 2016 | Patient Communication

I recently wrote an article for DentistryIQ where I discussed how our office noticed patients were not scheduling their recare appointments because we referred to the appointment as “just” a cleaning. This minimized the importance of the appointment and allowed...

Front Office Can Help Remove ‘Just a Cleaning’ Image From the Minds of Dental Patients

by Laura Hatch | Jul 21, 2016 | Patient Communication

Our office recently experienced a breakthrough in getting our patients scheduled for recare appointments. It’s hard to get patients to schedule this type of appointment before they leave the office. They were saying, “I’ll have to call you later to schedule. I don’t...
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