Thursday Troubleshooter: Last Minute Changes to Schedule Drive Dental Staff Crazy
QUESTION: In the office where I work the front office staff gets called in early for meetings and then are given extended lunches to compensate. Lunches vary by staff member. Some get 90 minutes or two hours, while others get only a one-hour lunch. Our work schedules...You Can Fix Your Dental Schedule in One Day by Taking Three Simple Steps
It’s the one thing we can all agree on: when we walk in the office in the morning and look at the schedule, there is zero possibility the day will run as planned. How often does the schedule ever run the way it looked in the morning? Various issues come up – patients...Can You Move a Patient’s Appointment?
Yes! With the right training, communication, and follow-through, there is absolutely no reason that patients cannot be moved to help make the schedule the best it can be. In fact, when done correctly, I actually encourage it. Before you start moving patients to...Importance of Next Appointment Notes
Every patient should be leaving the office with their next appointment scheduled. However, there is one more important step that should happen besides booking the appointment, and that is putting in good appointment notes. When booking a patient’s appointment, it is...
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