Dental Hygienist Customer Service Training

Your role as the hygienist often feels like the patient concierge. You collect the patient from the front the waiting area, offer “just a cleaning,” and then wait for the doctor to take over. This is how many patients view hygienists, but we know better and want to dispel that misconception and help patients understand how vital you are to their preventative dental care. The goal of this course is to help you build customer relationships and provide benefits in a way that creates value, credibility, and loyalty. Excellent customer service that makes a patient feel valued and cared for is a crucial ingredient in the recipe for patient retention and comprehensive treatment acceptance – and of course referrals!

Dental Hygienist Course Outline

Our training modules for hygienists are here to help you understand what a doctor is looking for in a dental hygienist, how to navigate the handoff from reception through the first appointment, explaining perio in a way that makes sense, and how to handle patients with focus on making them feel valued and builds rapport. The quality of customer service—or lack thereof—can make or break the success of a dental practice. View the Dental Hygienist Training Course Outline here.

Dental Hygienist Documents

Refer to the library of hygiene documents to support your customer service training. We’ve even included role playing scenarios and a hand off flow chart – all to help you put the customer first in the back office. From worksheets to checklists, we’ve got you covered with these Dental Hygienist templates. 

Get Access Now

Start your online training today. Click the enroll button below and gain access to hundreds of training videos and critical resources. 

Ready to get started?

Get in touch, or sign up now.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Every office is unique as well as every team member in a dental practice. We've created these focused courses for you, the Dental Professional! No contracts or subscriptions.


We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office.

Document Library

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call.


Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve! 
Search for an answer or submit a new question to Laura.