Dental Financial Coordinator Training

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The Dental Financial Coordinator serves a vital role in the front office team because this position ensures the office is paid. This financial coordinator training program trains you to work with insurance companies, get the best estimates possible and how to effectively follow up to ensure the dental office receives payment.

Dental Financial Coordinator Course Outline

Whether you call this role the financial coordinator or insurance coordinator, it doesn’t matter – but the position helps the dental office get paid and that is what matters. Take your time as you navigate the financial coordinator module. This is not about being insurance driven, just the opposite, it is about learning to manage insurance and help patients find the best way to pay for the dental care they need. View the Financial Coordinator course outline here. 

Dental Financial Coordinator Documents

What resources does an insurance or financial coordinator need to be effective in their position? We have exactly what you need to outline the job duties and help manage your day with a daily checklist, but we go even further with finance policies to make your job easier. Our insurance / financial coordinator document library is dedicated to keeping you organized and productive each day. Give your Financial Coordinator a hand with these templates. 

Dental Financial Coordinator Webinars

The foundation courses are where you begin to see the function of the financial and insurance coordinator role take shape – the daily operations and responsibilities. But, the monthly live webinars are where it all comes together. Here, you get a full hour on a single topic, more information, more training and more results. If your staff needs help discussing money with patients, these webinars are for your team. 
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“Whether you are called the financial coordinator or the insurance coordinator or something else, your role is imperative to a dentist and dental office – without you the office does not get paid.   This role is one of the hardest in the dental office because dealing with insurance is not always easy and insurance companies are not making it any easier. In addition, talking with the patients about money and getting them to pay is not always the easiest part of the day.  This role takes someone who is well-trained, confident, and understands at the end of the day, if the office does not get paid, then it won’t be there very long to help patients. ”

The 6 Best Insurance Coordinator Forms.

It is your job to communicate with the patient regarding their account, insurance benefits and balances; however, most importantly expressing the patient’s financial obligation to the practice for the treatment they have received.

The Financial Coordinator position can be challenging when it comes to time management and multitasking.

To ensure that your tasks are being accomplished in a timely and efficient manner, staying organized and prioritizing tasks is essential.

Please note you must be logged in to access these documents

i

  Financial Coordinator Checklist

used to track and monitor the financial insurance coordinator’s daily responsibilities specific to financial and insurance specific functions.

  Financial Coordinator Job Duties in Depth

These instructions define each step, what it means, how it is done, and why it is important

  Financial Coordinator 8-Hour Day Outline

As the insurance coordinator your day functions best when it is organized and well planned, this outline will show you how.

  TRACKING AGAINST GOALS

examples and screen shots illustrating how best to track those goals.

Z

  Benefit Breakdown Form

use this form to capture patient information, coverage percentages, frequency, and hygiene.

  Fee Schedule Versus Coverage Book

how to determine whether you should use a fee schedule or the coverage book.

What does a Financial Coordinator Do?

It is your job to communicate with the patient regarding their account, insurance benefits, and balances. You may also be asked to handle additional responsibilities like:

  • Verifying eligibility for the next two days worth of patients
  • Filing claims as patients accept treatment plans
  • Creating narratives for insurance
  • processing insurance checks
  • sending statements to patients
  • appealing claim denials
  • answering patient questions about balances and benefits
  • tracking aging claims

Working with insurance is a major part of a dental office and the first step is to know what you are talking about.

Dealing with Insurance

Working with insurance is a major part of a dental office and the first step is to know what you are talking about.

As benefit plans and networks become more complex its vital for your practice and revenue that one person is dedicated to understanding how insurance works and monitoring your claims and networks. You need to know the specific financial guidelines for your practice.

Do you collect estimated co-pays and co-insurance at the time of treatment or ask patients to pre-pay?
Do you offer a prepayment discount?
Do you accept financial arrangements?
Do you offer outside financing options like Care Credit?

THE TOP QUESTIONS

ASKED BY DENTAL

FINANCIAL COORDINATORS

We recommend watching all the video modules in each unit, but if your team is in a crisis and needs answers now…

I am brand new to the front office and I have a question about verifying dental insurance. Can you explain exactly how I go about doing that and what information I should be looking for?

As far as verifying benefits, I suggest that you first...
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Do you have any recommendations for how to track these financial arrangements and monitor them on an ongoing basis? Our goal is that everyone at the front desk should be able to determine the amount owed for any given patient on the schedule after a minute or two of research max.

I am going to list out a few things that aid in collections....
Question: We do a lot of financing in our office since most of our patients are uninsured. This includes Care Credit and in-house financing (tracked through Comprehensive Dental Finance). We also offer an in-house Dental Savers Plan for our uninsured patients. As a result, we have found this complicates each patient’s, account and it is not always straightforward figuring out balances owed. We are trying to streamline the post-treatment-plan acceptance phase where we enter and track the data about each individual’s balance and where it comes from so figuring out the amount owed before the patient arrives isn’t a project in forensic accounting. Do you have any recommendations for how to track these financial arrangements and monitor them on an ongoing basis? Our goal is that everyone at the front desk should be able to determine the amount owed for any given patient on the schedule after a minute or two of research max.

  You must be logged in to view this answer
Looking for a good narrative for SRP?
We recommend...
Question: We are looking for a good narrative for SRP. We have found that many of our claims to Delta Dental, although they tell us when we call for benefits, that they allow for all 4 quads in the same visit with documentation, then, deny it stating that they don’t find it necessary by consultant review. We only submit for SRP with probing depths over 4mm and we send the periodontal chart, the chart notes and x-rays. We often even submit with intraoral photos showing calculus build up and inflammation but they still seem to deny many of our claims for SRP to Delta Dental. We aren’t seeing that for all other insurance companies but want to make sure we are safeguarding ourselves. Please let us know if you have a great narrative that you can share with us.

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