Dental Office Manager Training Course Outline

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Free Office Manager Course – First Week On The Job

The highest position on the dental front office team is the Office Manager. In this role, you are an extension of the doctor(s) and you will oversee the patient flow and daily operations of the practice. This position represents the views of the dentist and manages the dentist’s expectations on a daily basis. The Office Manager is expected to handle any and all issues that arise, jump in whenever and wherever needed and maintain a productive and effective staff. This job is challenging but is often the most rewarding job of all. Your priority is to ensure that the front office staff is respected and well trained, your patients are treated with the utmost care and your actions and direction align with your practice leader. To solidify these priorities, we recommend that you watch the videos available in other Front Office Rocks courses with your staff, so you can work with them to improve in their areas of training. If you are new to managing an office or it has been some time since you have performed the duties of those you will manage, now would be a great time to revisit the past roles by taking some time to view the Receptionist, Scheduling, Treatment Coordinator and Financial Coordinator videos available on this site.

Module 1 Office Manager Job Duties
Unit 1 Office Manager Responsibilities (4:05)
Unit 2 Writing a Good Job Advertisement (9:50)
Unit 3 Reading Resumes (6:38)
Unit 4 Phone Interview (8:47)
Unit 5 Interviewing (9:17)
Unit 6 Interview Management Style (7:51)
Unit 7 First Week on the Job (5:53)
Module 2 Staff Management
Unit 1 Outline For Staff Meeting (14:04)
Unit 2 The Importance of Staff Training (2:24)
Unit 3 Training Employees (7:41)
Unit 4 Counseling an Employee (7:22)
Unit 5 Setting the Tone for the Office (7:15)
Unit 6 Staff Issues (8:49)
Unit 7 Managing Overdue Recare & Outstanding Treatment Plan Calls (5:46)
Module 3 Doctor Expectations
Unit 1 What is your Doctor Looking for in an Office Manager? (6:29)
Unit 2 Understanding the Doctor (6:42)
Unit 3 Dealing with Staff issues with Tony Hatch (8:50)
Unit 4 Tracking Against Goals (7:21)
Unit 5 Raising Fees (7:42)
Unit 6 Office Security (8:01)
Module 4 Patient Control
Unit 1 Morning Huddle (7:28)
Unit 2 Patient Control Morning Schedule Review (8:45)
Unit 3 Handling Patient Complaints (10:47)
Unit 4 Cancellation Policy (6:24)
Unit 5 Insurance Renewal (6:24)
Unit 6 Scheduling Policies (7:39)
Module 5 Team Building
Unit 1 Charity Events (4:04)
Unit 2 Team Building Incentives (2:52)
Unit 3 Bonuses and Games (6:25)
Unit 4 Implementing Change (6:49)
Unit 5 Handling Gossip in the Office (7:37)
Module 6 Courageous Leadership
Unit 1 Office Manager: Courageous Leadership (49:42)
Module 7 Office Manager Training Evaluation Survey
Unit 1 Office Manager Training Evaluation Survey Form