Dental Receptionist Training Course Outline
Receptionist Course Training Video: Handling Late Patients
An important part of managing the front desk is confirming dental patient appointments. Although all appointments for the day have been confirmed, inevitably some patients still run late to their dental appointments. As the Receptionist, it is your job to do all that you can to get patients to arrive on time, but when they do run late, you need the ability to handle the situation. This receptionist training video provides suggestions and communication skills to handle the late patient.
We can confirm with patients until you are blue in the face and inevitably some patients still run late to their dental appointments. It is the job of the dental receptionist to do all that you can to get the patients to arrive on time but when they do run late, you need to know how to handle that patient. This receptionist training video will give suggestions and some verbal skills to help handle the late patient.
Our dental receptionist training course covers everything from the first phone call, to how to run the front desk efficiently, and how to ask patients for reviews and referrals.
This course track is worth 5 continuing education credits (CE) for licensed dental professionals. Preview the course outline below.
| Module 1 | Reception Organization and Management. |
|---|---|
| Unit 1 | Purpose of The Dental Receptionist (7:42) |
| Unit 2 | Exceptional Service and Etiquette (6:21) |
| Unit 3 | Introduction to HIPAA In The Dental Practice (6:14) |
| Unit 4 | Handling Walk-in Salespeople (7:15) |
| Unit 5 | Handling Walk-in Patients (4:04) |
| Module 2 | Telephone Skills and Etiquette |
| Unit 1 | Phone Training (12:57) |
| Unit 2 | How To Take A Good Message (7:28) |
| Unit 3 | Excellent Telephone Skills (7:45) |
| Unit 4 | How to Handle Lunches & Phone Coverage (5:01) |
| Unit 5 | Dental Emergencies (5:16) |
| Unit 6 | Patients asking for Records (7:54) |
| Unit 7 | How to Handle Phones in Front Of Patients (5:49) |
| Module 3 | Customer Service |
| Unit 1 | Conversations with Patients (7:04) |
| Unit 2 | Waiting (6:04) |
| Unit 3 | Handling Late Patients (8:21) |
| Unit 4 | How to Handle a Disgruntled Patient (7:14) |
| Unit 5 | How to Hand Off Patients (6:49) |
| Unit 6 | Efficiently Handling the Check Out Process (3:59) |
| Unit 7 | Asking for Referrals (7:00) |
| Module 4 | How to Handle New Patient Calls |
| Unit 1 | Answering New Patient Calls (8:16) |
| Unit 2 | Get New Patients Scheduled in 48 hours (4:44) |
| Unit 3 | New Patient Interview (6:18) |
| Unit 4 | Answering Dental PPO Insurance Questions (6:27) |
| Unit 5 | Second Opinions and Shoppers (5:29) |
| Module 5 | New Patient Appointments |
| Unit 1 | Making a Good First Impression On Your Patients (5:16) |
| Unit 2 | New Patient Visit (3:34) |
| Unit 3 | Entering New Patient Information (8:36) |
| Unit 4 | New Patient Information How to be Efficient (7:12) |
| Unit 5 | Selecting Correct Insurance Information for Patient (6:42) |
| Module 6 | Introduction to Dental |
| Unit 1 | The Right Amount of Communication (7:46) |
| Unit 2 | Diagnostic and Preventative (6:04) |
| Unit 3 | Restorative (7:01) |
| Unit 4 | Missing Teeth (5:01) |
| Unit 5 | Perio-Gum Disease (4:27) |
| Unit 6 | Tips For New Dental Employees (8:38) |
| Module 7 | Receptionist Training Evaluation Survey |
| Unit 1 | Receptionist Training Evaluation Survey Form |