Dental Scheduling Coordinator Training Course Outline
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Scheduling Coordinator Training Video: How to Offer an Appointment
As a Dental Scheduling Coordinator, it is your job to get the dental patient to appoint into the schedule when you want them to. The way you offer the appointment can either make that difficult or very easy. This scheduling training video reviews the verbal skills to use that get the patient the options of appointments at times you would like them to appoint.
Most dental offices have a tight appointment schedule and knowing how to schedule efficiently and effectively is of the utmost importance to the entire dental team. The team relies on a full and accurate schedule every day. Dental office scheduling includes more than understanding how to schedule a patient. A deeper understanding of scheduling includes its various components, such as how to get patients to schedule and actually show up for their appointments, handling cancellations and managing both the doctor and hygiene schedules.
During this scheduling training, we will look at the many facets of scheduling, while addressing how successful scheduling helps your office meet their daily production goals and ultimately grow the practice.
| Module 1 | Understanding Scheduling |
|---|---|
| Unit 1 | Dental Office Scheduling (6:04) |
| Unit 2 | Know Your Scheduling Policy (6:41) |
| Unit 3 | What is Block Scheduling? (11:46) |
| Unit 4 | Putting Blocks Into The Schedule (6:29) |
| Unit 5 | Effective Scheduling for Doctor and Hygienist (7:50) |
| Unit 6 | Monthly Goal & Scheduling (5:37) |
| Unit 7 | Using QuickFill Effectively (9:47) |
| Module 2 | How to Get Patients to Schedule |
| Unit 1 | Importance of Hand-Offs to Scheduler to Get Patient to Schedule (7:00) |
| Unit 2 | Getting a Patient to Schedule Their Next Appointment (3:10) |
| Unit 3 | Getting Patients to Schedule 6 Months (5:16) |
| Unit 4 | Importance of Pre-Booking Appointments (7:06) |
| Unit 5 | How to Offer an Appointment (6:52) |
| Unit 6 | Doctor Schedule vs Hygiene Schedule (7:12) |
| Unit 7 | Handling Scheduling Issues (7:16) |
| Module 3 | How to Handle Cancellations |
| Unit 1 | How to Handle Cancellations (10:21) |
| Unit 2 | Cancellation Phone Calls (5:27) |
| Unit 3 | Using Confirmation Calls to try to Fill Schedule (5:09) |
| Unit 4 | Steps to Fill a Last Minute Cancellation (8:28) |
| Unit 5 | Last Minute Hygiene Cancellations and No Shows (7:22) |
| Unit 6 | Dealing With Cancellations (8:38) |
| Module 4 | Confirming Appointments |
| Unit 1 | Confirmation Calls (5:25) |
| Unit 2 | Confirmation Call with Patient Responses (5:01) |
| Unit 3 | Next Day Review (4:13) |
| Unit 4 | Next Day Reviewer (7:16) |
| Unit 5 | Shake the Flakes (7:13) |
| Unit 6 | Confirmation Suggestions and Resources (9:17) |
| Module 5 | Productive Scheduling for The Doctor |
| Unit 1 | Basics of How to Build a Productive Schedule (7:09) |
| Unit 2 | Block Scheduling for a Productive Doctor (7:53) |
| Unit 3 | Time Study for Doctor Schedule (8:52) |
| Unit 4 | Filling Openings in the Schedule (7:13) |
| Unit 5 | Scheduling Outstanding Treatment (8:38) |
| Unit 6 | Red Flags in the Doctor's Schedule (6:20) |
| Module 6 | Building an Efficient Hygiene Schedule |
| Unit 1 | Hygiene Scheduling (8:11) |
| Unit 2 | Overdue Recare Calls (4:13) |
| Unit 3 | Duties of Hygiene Coordinator (7:09) |
| Unit 4 | Confirming Appointments (9:17) |
| Unit 5 | Periodontal Overview (8:31) |
| Unit 6 | Keeping Hygiene Schedule Full (8:13) |
| Module 7 | Scheduling Training Evaluation Survey |
| Unit 1 | Scheduling Training Evaluation Survey Form |