Doctor Customer Service Training

Patients should be so impressed by the service they receive at every level — the team’s courtesy, the doctor’s excellence, the staff’s overall attentiveness, and the attractiveness of the office — they could not imagine going anywhere else for their dental care. We can help you navigate every facet of patient interaction while the patient is in your chair and in your operatory. From angry and scared patients, to exam protocol and understanding treatment. The doctor’s role is paramount in case acceptance and patient retention.

Doctor Training Course Outline

While all of healthcare is a business model, we are in the business of serving customers first. Back Office Rocks training for Doctors is designed to help you understand the different types of patients and guide them through their treatment in a way that builds rapport and makes them feel comfortable. We’ve also included a module specifically for implementing training for your team to ensure buy-in and continuity throughout the office. View the Doctor Training Course Outline here.

Doctor Training Documents

As the doctor, the entire team looks to you when deciding how to elevate their own customer service. We have your training covered with detailed worksheets and tip sheets designed to get you thinking about how you can take big steps in the patient experience in your office. From checklists to worksheets, we’ve got you covered with these Doctor document templates. 

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Start your online training today. Click the enroll button below and gain access to hundreds of training videos and critical resources. 

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Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Every office is unique as well as every team member in a dental practice. We've created these focused courses for you, the Dental Professional! No contracts or subscriptions.


We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office.

Document Library

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call.


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We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve! 
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