Mastery-Courses-Logo-Scheduling-White_SchedulingcMastery Training Dental Teams To Master The Schedule - Front Office Rocks

What is Insurance Mastery?

Course Overview: We are pleased to welcome Colleen Huff, the Dental Insurance Coach, in our Insurance Mastery program. We start with why we need to know about dental insurance. In this day and age, insurance has become more complicated and more in-depth than ever before. For an office to know what their patient’s insurance is going to pay and how they can help utilize it, is irreplaceable for that patient. As each lesson progresses we’ll cover terminology, filing claims, recording payments, and explaining coverage and balances to patients. 

Expectations: Each chapter of Insurance Mastery includes a downloadable handout to accompany the course content.

Module 1 Chapter One: Customer Service and Technology
Unit 1 1.1 Customer Service (10:03)
Unit 2 1.2 - Terminology Course
Unit 3 1.3 - Terminology Course.
Unit 4 1.4 - Calling the Insurance Companies
Unit 5 1.5 - Getting the Rest of the Breakdown
Unit 6 1.6 - Technology is Our Friend
Module 2 Chapter 2: EOBs and Payments
Unit 1 2.1 - Terminology on the EOB
Unit 2 2.2 - Clean Claims
Unit 3 2.3 - Before You Begin to Enter EOBs
Unit 4 2.4 - Let's Enter a Claim
Unit 5 2.5 - Coordination of Benefits
Unit 6 2.6 - Bulk Payments
Unit 7 2.7 - EFT and ERA
Unit 8 2.8 - Participation in the Works
Unit 9 2.9 - Denials and How to Avoid Them
Unit 10 2.10 - Financial Conversations
Module 3 Chapter Three: Downgrades and Follow Ups
Unit 1 3.1 - Downgrades
Unit 2 3.2 - Follow Up
Unit 3 3.3 - Conversations About Balances
Unit 4 Clinical Dental Codes

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Every office is unique as well as every team member in a dental practice. We've created these focused courses for you, the Dental Professional! No contracts or subscriptions.


We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office.

Document Library

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